Author Topic: Hewlett Packard Printer  (Read 1908 times)

Marcus

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Hewlett Packard Printer
« on: August 16, 2009, 08:14:55 pm »
I want to vent.

About six months ago I bought my wife a new HP Photosmart printer.  This thing has your basic separate color cartridges.  Well the yellow one ran out not long after we got it.  She was printing photos like crazy.  I didn't think it was a big deal though.  The black one is still full.  So I could use it for my needs...

Well I haven't needed to use the printer until today.  I fire it up, and see the indicator telling me to replace the yellow cartridge.  So I go to the printer preferences.  I select "Gray scale" and "use black cartridge only".  I open the document I need to print, and send it away.  After this an error pops up "Please replace yellow ink to continue".  I get pissed off and check my settings again.  Sure enough, gray scale, and use black cartridge only are already selected.  I try again... "Please replace yellow ink". 

I immediately guessed that HP had coded this as a means to make you buy more ink.  But I decided to call them anyway.  I get the guy on the phone and present my problem.  After a five minute wait on hold, he returns and tells me.  "Sir you will need to replace the yellow ink in order to continue using your printer.  Had you selected "Use black only" before the yellow ran out, you could continue printing.  But now you must replace the yellow ink to use the printer again".

I don't need to tell you how angry I am over this.  I am unemployed, and needing to print a resume.  The last thing I want to do is spend a dime on something as unnecessary as yellow ink. 

I will now load my documents on a flash drive and go to Alphagraphics down the street.  They will print them for three pennies a page.  I'll just have to wait until they open tomorrow.  In the morning on my way there, I'll be throwing this proprietary piece of shit HP printer in the garbage.

If you were going to destroy a printer.  Say for a youtube video about why I'll never buy another HP, what creative ways would you use to dispose of the printer?

[SJ]GizMoTo

  • League Director
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Re: Hewlett Packard Printer
« Reply #1 on: August 16, 2009, 08:24:22 pm »
my Epson is exactly the same .it has 4 separate ink cartridges  but let any 1 run out before the rest and no way will it let you print anything

what's worse is they are empty "before" they are actually empty  I  checked and the so called empty cartridge  actually had quite a lot of ink still in it i would say about 1/5th of the total .......did find a little gadget after that, that resets the printer which allows me to actually use ALL the ink

printer company's are all the same rip you off with the cost of the ink then rip you off by not allowing you to use all the ink available or the printer if 1 cartridge runs out  :grr: :grr: :grr: :grr:

Doug

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Re: Hewlett Packard Printer
« Reply #2 on: August 16, 2009, 08:27:16 pm »
I use to have a HP Printer..I think Gray Scale setting is only for Black Ink Cartridges.
« Last Edit: August 16, 2009, 08:32:31 pm by Doug »

Marcus

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Re: Hewlett Packard Printer
« Reply #3 on: August 16, 2009, 08:29:18 pm »
You are right Doug.  Gray scale is for black ink only.  That is what I wanted to use.

However HP has it coded into their software that if you do not have grayscale selected when a color runs out, you cannot print again in any format until that ink is replaced.

So despite having a completely full Black ink cartridge.  I cannot print grayscale.

[SJ]DenDanger

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Re: Hewlett Packard Printer
« Reply #4 on: August 16, 2009, 08:30:20 pm »
Is it a laser printer?

 I was reading an article last year that said though lasers cost more, the other type are so cheap because the companies make their money from ink sales. I believe it.

 Wow. One search and I found it!! lol

http://www.smallbusinesscomputing.com/testdrive/article.php/3521141

Doug

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Re: Hewlett Packard Printer
« Reply #5 on: August 16, 2009, 08:32:57 pm »
Take out the color cartridge. Restart the printer.

[SJ]JuneBug

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Re: Hewlett Packard Printer
« Reply #6 on: August 16, 2009, 08:35:31 pm »
I'll be throwing this proprietary piece of shit HP printer in the garbage.


Sell it. Don't do that.

[SJ]Stein

  • "The Watchdog"
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Re: Hewlett Packard Printer
« Reply #7 on: August 16, 2009, 10:13:45 pm »
Semtex?

I'd actually try to get hold of a needle.. and just inject a little water or something in there to see if it would start printing again.



Woof ~ Woof

Ejecting the cartridge might indeed make it into a black and white printer... maybe Doug's gotta point there.. but from here i cant take a look at this YouLet 'm  Pack yer arse machine.

[SJ]DenDanger

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Re: Hewlett Packard Printer
« Reply #8 on: August 16, 2009, 10:14:51 pm »
Semtex?

 I used to have the recipe around here somewhere....

[SJ]Stein

  • "The Watchdog"
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Re: Hewlett Packard Printer
« Reply #9 on: August 16, 2009, 10:17:02 pm »
Semtex?

 I used to have the recipe around here somewhere....


Dont find it m8, you'll only blow yer lid again like last time!


Woof ~ Woof


[SJ]DenDanger

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Re: Hewlett Packard Printer
« Reply #10 on: August 16, 2009, 10:26:07 pm »
 :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :D

[SJ]Andrew Dawes

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Re: Hewlett Packard Printer
« Reply #11 on: August 16, 2009, 10:48:34 pm »
However HP has it coded into their software that if you do not have grayscale selected when a color runs out, you cannot print again in any format until that ink is replaced.

So despite having a completely full Black ink cartridge.  I cannot print grayscale.



Marcus,  what he is in fact telling you is: 'turning to greyscale before it runs out' is only a way of stopping the yellow running out and thus avoiding this 'feature'.  Its an absolute rort.

This sort of rort that seems to be happening across all business lines....real competition would prevent this because HP's reputation would be stuffed and the company would be brought into line - but if all printer companies do the same thing there really is nothing that can be done.  Shouldn't this be colusion??  Even if its not direct colusion - its certainly not competitive business.

I accept as a fair business model of charging higher prices for ink and lower cost of printers but when you manipulate the software to gouge your customer base with  money-grubbing practices with no reasonable rationale (other than the money grubbing) its really below the belt.

Thinking off the top of my head - is there some option to fool the printer into thinking it has yellow (that would be my favourite option) - either filling the existing cartridge with something or putting a spare one in its place (if you had a spare black one for example?  Probably not - but its a thought.

I'll bet there is an override for this - but you may need inside knowledge.

[SJ]Pierre61

  • Master of Ceremonies
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Re: Hewlett Packard Printer
« Reply #12 on: August 16, 2009, 10:51:17 pm »
Get drunk and give it a good old Utah Teabagging.. it won't make it print, but you'll have shown the bastard who's boss YEHAAW!

[SJ]Andy Fuller

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Re: Hewlett Packard Printer
« Reply #13 on: August 17, 2009, 01:17:44 am »
The printer companies really do a rape job when it comes to ink. I understand alot of printers have a chip in the ink cartridge that has an expiration date for the ink. Your ink could be "expired" and you can not print, but still have plenty of ink. They also do this so that ink refillers can not use those cartridges, giving them that much more of a strangle hold on the ink market. Printers are true bullshit, you may be better off never printing again and just use Alphagraphics services.

Marcus

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Re: Hewlett Packard Printer
« Reply #14 on: August 17, 2009, 04:19:23 am »
I tried replacing it with one of the other colors.  But the cartridges have a knob on them that is shaped differently for each color.  :(

A Utah tea bagging sounds delightful.  I think that will be number one on the list.

Creating software that forces you to buy ink that you don't need, that's just criminal.  I would like to use Alphagraphics forever, but what if I need to pring on a Sunday again?  lol

Marcus

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Re: Hewlett Packard Printer
« Reply #15 on: August 20, 2009, 08:41:42 pm »
When this all happened I sent an Email to the CEO at HP to express my distaste, and frustrations.  It seems they have a policy for this, because it was quickly dealt with.  I got a phone call from some lady, and they are sending me a free yellow ink cartridge.

I'm still mad though.

[SJ]kramer5

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Re: Hewlett Packard Printer
« Reply #16 on: August 21, 2009, 06:23:31 pm »
This is the exact reason I bout a 60 dollar Samsung Monochrome Laser printer, almost 4 years ago. I'd had a couple color printers over they years and always hated the uneven use of the different cartridges. That doubled with the head cleaning (ink wasting) routines they'd have to go through seemingly every few times i wanted to print something.

I've had to buy one toner cartridge in 4 years, the one that came with it printed REAMS of paper on the included one, and the replacment has about 1/3 more ink than that. Granted the toner cart cost about as much a new printer, but i'd have had to spend the cash either way and the printer I have works perfect.

The photo printing i attacked a different way. When I used to do a lot of it, photo printers were somewhat new, very expensive, and changing monthly in thier features. Rather than waste money on them, I just started taking my memory cards, CD's full of photo's or even real photographs to longs drugs, or anywhere with a fujifilm, sony, kodak etc kiosk in em. You pay per print, they read anything I've ever put in em, have a scanner and the best part is that on the fuji one's i use the most, the copys aren't printed on the photo paper, they are exposed on to it, just like film.

Yeah it's per use and can add up, but offset by that fact that neither me or my wife feel like driving just to print one or 2 photos, not having to but the printer or the damn ink that gets wasted because we didn't print for a while and it needs to do a head cleaning, not having to pay for the power, upkeep etc and buy photo paper. it's been a much better experience than the endless loop frustration. Plus I noticed yeah, we were having all this fun printing photos... to do what with them. Hang a few and chuck most of them in a drawer somewhere. I view most of them on a screen and or send them to people that do the same thing.

Even when I had a color printer, 99% of what I printed was black, if you have the funds sometime, invest in a black laser printer. You won't be sorry